Avis de recrutement d’un responsable informatique, Dnipro, Ukraine
Requisition ID : req29002
Job Title : IT Officer
Sector : Technologie de l’information
Employment Category : Durée Déterminée
Employment Type : Plein temps
Location : Dnipro, Ukraine
Job Overview/Summary :
This position will be initially provide IT cover for the IRC office in Dnipro and contribute to support across the rest of the Ukraine Country Programme – ad hoc support may be required across a number of locations in Ukraine and additionally support and/or travel may be required to other IRC country programmes or locations in Europe. The IT Officer will work closely with the Ukraine IT Manager and the existing IT Officers in Greece, Germany, the UK and Ukraine.
Major Responsibilities :
Manage onboarding and offboarding of all staff deployed to or recruited locally for the Ukraine CP including :
- Conduct Unified Endpoint Management upgrades ;
- Enrol all users in Mobile Device Management.
IT Support-Provide Level 1 and Level 2 support :
- Resolve Level 1 and level 2 issues ;
- Be the technical reference for any IT procurement ;
- Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them ;
- Perform preventative maintenance on all IRC computers and network resources.
Installation & Configuration of :
- Firewalls and essential network services ;
- Desktop/laptop hardware and software, and peripherals ;
- Local Area Network, wireless network, essential network services peer-to-peer or client server architecture, as appropriate ;
- IRC Standard system image, Windows 10 operating system, Microsoft Office and other IRC application.
Maintenance, Repair & Security :
- Update appropriate network security and data loss prevention procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data ;
- Create and maintain IRC computer software/hardware inventory ensuring accuracy ;
- Create and maintain network documentation to include IP address, system access, email creation system, upgrades and changes to original network, etc. ;
- Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity ;
- Responding within agreed time limits to helpdesk calls ;
- Some knowledge and/or experience of data privacy and the General Data Protection Regulation would be an advantage.
Training, Evaluation, & Testing :
- Develop and implement user and support staff training, including training on security tools and protocols, Box Sign (digital signature & workflow) ;
- Test and evaluate new technology ;
- Prepare and submit reports as required
Various Projects – Position will need to assist on various IT projects as needed in coordination with the Ukraine IT manager and the Regional IT Director.
Key Working Relationships :
Position Reports to : IT Manager Ukraine and the Field Coordinator in Dnipro through management in partnership.
Other Internal and/or external contacts: describe the nature of departments or groups the position influences or requires support from to accomplish objectives.
Internal : All departments and users in the Emergency Response or elsewhere in the region
External : IT equipment and supplies vendors, internet service providers.
Job Requirements :
Education : Graduation or College degree.
Work Experience : Minimum of 2 years in relevant work experience as IT professional or IT support staff.
Demonstrated Skills and Competencies :
- Excellent technical knowledge of PC hardware, including Microsoft platform (Excel, Outlook…) ;
- ITIL V3 Certificate is a plus ;
- Experience installing, configuring and managing both wired and wireless LAN ;
- Excellent communication and interpersonal skills required ;
- Customer/Client service experience.
Traits :
- Strong sense of personal integrity ;
- Attention to detail ;
- Team spirit and problem solving abilities ;
- High sense of urgency.
Language Skills : Fluency in English, Ukrainian and Russian (written and spoken) is required. Additional languages an advantage.
Standards of Professional Conduct the IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.
Gender Equality : IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.